Hi! I’m Lauren, founder of Willow Warranty Processing.

What started as a position at a MINI dealership quickly grew into a career I genuinely love.

I began in the automotive industry as a cashier and loaner executive, where I discovered just how much I enjoyed the fast-paced dealership environment. When the opportunity came to help open a brand-new Jaguar Land Rover dealership within our dealer group, I didn't hesitate. That experience eventually led me into warranty administration, and I found exactly where I belonged.

To many people, warranty administration is paperwork. To me, it's problem-solving.

Every repair order tells a story. I enjoy reviewing each claim for accuracy, ensuring the technician's work is represented correctly, selecting the appropriate labor operations, and helping dealerships maximize the reimbursement they're entitled to receive. There's nothing more satisfying than submitting a claim, seeing it approved the first time, and knowing the work was done right.

I also enjoy the financial side of the process. From claim credits to accounting reconciliation, I believe every detail matters. When something doesn't balance or a claim doesn't process as expected, I see it as an opportunity to investigate, learn, and improve, not just for that claim, but for the future.

Over the years, I've gained hands-on experience with multiple manufacturers, including Jaguar, Land Rover, BMW, MINI Cooper, Volvo, Polestar, Lincoln, and Ford. Every manufacturer has its own processes, requirements, and challenges. That's exactly what I enjoy. Learning the nuances of each warranty program allows me to submit accurate claims, solve complex issues, and help dealerships recover the reimbursement they've earned.

At the heart of my business is a simple goal: to provide dealerships with reliable, detail-oriented warranty administration they can trust. I treat every claim as if it were my own dealership's because I know that precision creates profit. Every claim is handled with the same care, accuracy, and attention to detail that I would expect for my own team.